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Written by UIM
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Monday, 15 March 2010 01:00 |
| | The CDIC (Canadian Deposit Insurance Corporation) engaged UIM to develop various elearning modules to be contained within their online environment. The elearning modules were directed to a professional audience and positioned as an optional training opportunity offered by the CDIC to the staff of its member institutions. Therefore, presentation, flexibility and interactivity were paramount considerations in their creation. While the positioning of learning initiatives was critical to ensure harmony between the end result and overall communications, equally important was the articulation of business, user and technical objectives. This information was more clearly defined as the consultation process progressed.
Business Goals
- Support Client member institutions through the provision of training tools for their staff
- Raise the profile and understanding of Client amongst front-line staff to ensure that correct and appropriate messages are being relayed to customers
- Offer an alternate mechanism for front-line staff to submit queries to the Client via the ‘Scenario Builder’ thereby increasing the dialogue while reducing potential volume of calls to Client call centre (Level 2 only)
End User Goals
- Provide a substantive and flexible learning experience that results in higher level of understanding
- Employ simplicity in presentation with clear indicators for key points, as well as the opportunity to access additional information
- Offer ability to create a customized reference sheet for ongoing use
- Deliver modules in both official languages
Technology Goals
- Ensure modules are widely accessible by Client members
- Allow users to create profiles in order to save their progress
- Option to generate anonymous aggregate reports related to module usage, performance, etc.
User in Mind Internet Solutions (UIM) is a Toronto-based, Web Development firm founded in 1998, specializing in Online Marketing, Website Development and the Implementation of e-Learning initiatives and diagnostic tools. The guiding philosophy behind all UIM initiatives is a focus on the end user. The company provides Internet-based solutions to an international clientele in support of building relationships, strengthening brands, facilitating business and expanding organizational knowledge.
The Canada Deposit Insurance Corporation (CDIC) is a federal Crown corporation created by Parliament in 1967 to protect deposits made with member financial institutions in case of their failure. CDIC is not a bank or a private insurance company. CDIC helps keep Canada’s financial system strong. They work for Canadians—by insuring their savings in case a bank or other CDIC member institution fails. |
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