UIM Internet Solutions.
Toll Free: 1-866-294-6644
Email: solutions@userinmind.com

Case Study - Famous Players

MULTISOURCE ASSESSMENT

www.fptalentmanagement.ca


Canada's top grossing theatrical exhibitor, Famous Players is committed to providing courteous, friendly, enthusiastic and efficient service that is second to none. To that end, Famous Players must ensure that it is engaging and promoting the right staff, and rewarding Theatre Managers according to their overall performance, The following case study outlines a project where User in Mind Internet Solutions was engaged to create an online survey and reporting tool for Famous Players to assess its Theatre Managers.


Challenge

The paper-based process that Famous Players used to evaluate its Theatre Managers was difficult to manage. It required intense administration, occupying valuable staff time and resources. Data had to be gathered from across the country, manually compiled and meticulously analyzed before results could be transmitted to the manager and feedback provided to the staff member. Famous Players hired User in Mind to develop an online assessment tool that would collect inputs from multiple sources and improve the organization's ability to evaluate and provide feedback to its employees.


Objectives

• Reduce paper trail
• Improve quality of feedback employees receive
• Increase convenience of assessment for managers
• Allow access to surveys and results from any location in Canada
• Present an intuitive and engaging interface
• Provide a framework for future expansion
• Ensure seamless integration with existing systems

Results

Throughout the eight-week transition to an online assessment platform, the team kept the lines of communication open, meeting frequently with end users to ensure that the system was designed to fulfill their needs. The end result was a bilingual 360-degree multisource feedback mechanism that was rolled out in locations across Canada. Convenient for participants to complete and easy for administrators to manage, it successfully automated the task of collecting and processing feedback for individuals as a part of their performance review. Famous Players achieved the following results from the integration of Internet technology in the staff assessment process:

• Improved communication across the organization, providing employees with immediate results and feedback from a range of sources
• Streamlined business processes through seamless integration with existing technology
• Improved ability to accurately award annual bonuses
• Increased ability of employees to improve competencies and behavioural skills as reports identify highest and lowest skills competency ratings and highlight perceived skills gaps
• Enhanced competitive position, with staff who are motivated to deliver a quality guest experience
• Easily managed centralized system that accommodates further expansion and integration

The assessment tool met the immediate need for a mechanism to evaluate and provide feedback to a specific group of employees. The user-friendly online system can easily be expanded to address the organizations long-term goals and provide consistent assessment across the organization.

Famous Players 360 Assessment Application Overview

	Assessment Area Customized question design User can complete from any computer with internet access Includes Save & Exit feature to continue later 360 participants include: Self, Manager(s), Peers, Staff, External Customers Invitees receive one link and password from which to manage all surveys they complete
	Results/Reports Raw data automatically transformed into easy-to-understand charts and graphs Individual can access to own results Managers access results for relevant employees Overall averages or averages for different perspectives on individual easily obtain Aggregated organizational data also available for company-wide analysis
	Administration Areas Initiate assessment sessions Monitor participation produce reports on aggregated data View participants' historical files (long-term) Ability to manually enter results if necessary Email reminder integrates with database

 Client Profiles

 Case Studies

Testimonials

Terms of Use | Privacy Statement | Site Map Copyright © 2007 UIM Internet Solutions, All Rights Reserved.